We offer personal assistance in the USA via e-mail and phone.
We will respond to emails promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.
|Check on an order
|Inquire about a return
|Service and repairs
|Order replacement parts
Elinchrom products will be repaired free of charge if, during a period of 24 months following the date of purchase from the vending agent its working order is impaired through any manufacturing or material defect. The faulty product should immediately be sent to the Elinchrom vendor or his service partner.
Please read the following warranty conditions, limitations, and exclusions:
Flash Electronics and Mechanics
Lead-Gel Batteries – Ranger RX and Ranger Quadra
Li-Ion Batteries – Ranger RX and Ranger Quadra
Consumables such as Sync Cables, Fuses and Batteries for Remote Devices
This warranty does not cover equipment, which has been:
Elinchrom products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Elinchrom Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured and sent together with a description of the problem and details on the best method to contact you.
If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included.
After we receive and evaluate your product, we will contact you to discuss the service options.
Where to send for Service
Elinchrom Service Department
75 Virginia Road
North White Plains, NY 10603
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.
The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral, or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose.
Elinchrom shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.